Shipping policy
Thank you for choosing Tori's Luminous Candles! We are committed to delivering your purchases to you in a timely and efficient manner. Please review our shipping policy below:
1. Processing Time
Orders are typically processed and shipped within 2-3 business days of receiving payment. Orders placed on weekends or holidays will be processed on the following business day.
2. Shipping Methods and Rates
We offer several shipping options to accommodate your needs:
- Standard Shipping: Delivery typically takes 3-4 business days within the contiguous United States. Shipping rates are calculated based on the weight and dimensions of your order.
- Express Shipping: For faster delivery, we offer expedited shipping options such as 2-day or overnight delivery. Rates for expedited shipping vary depending on the shipping method selected and the destination.
- Economy Shipping: Delivery typically takes 5-8 business days within the contiguous United States. Shipping rates are calculated based on the weight and dimensions of your order.
3. Tracking Your Order
Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information. You can use this tracking number to monitor the status of your delivery online.
4. Shipping Restrictions
Please note that certain items may be subject to shipping restrictions or regulations imposed by local authorities. We are unable to ship restricted items to certain locations. If you have any questions about shipping restrictions, please contact our customer service team before placing your order.
5. Address Accuracy
Please ensure that your shipping address is accurate and complete to avoid any delays or delivery issues. We are not responsible for orders that are lost or delayed due to incorrect or incomplete shipping addresses provided by the customer.
6. Delivery Issues
In the rare event that your order is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive your order as quickly as possible.
7. Contact Us
If you have any questions or concerns about our shipping policy, please don't hesitate to contact us at torisluminouscandles@gmail.com. Our dedicated customer service team is here to assist you.
Thank you for shopping with Tori's Luminous Candles! We appreciate your business and strive to provide you with the best possible shopping experience.